Terms & Conditions
Last Updated: 17/11/2025
Welcome to The Lunaa. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. General Information
products. By using this website, you confirm that you are at least 18 years old or have permission from a guardian to shop with us.
2. Products & Information
We aim to present accurate product descriptions, shades, textures, and ingredients.
Colors may vary slightly due to display differences.
Ingredients and formulations may change based on availability or improvements.
Our products are for external use only unless stated otherwise.
3. Orders & Acceptance
Your order is considered confirmed only after successful payment.
We reserve the right to decline or cancel orders due to:
Stock unavailability
Incorrect pricing
Suspicious or fraudulent activity
Technical issues
In such cases, you will be notified and refunded if applicable.
4. Pricing & Payments
All prices listed are current and may change without prior notice.
Taxes, duties, and shipping fees (if applicable) will be shown at checkout.
We accept secure payments through our approved payment providers.
By placing an order, you agree that all payment details provided are valid and authorized.
Shipping & Delivery
Estimated delivery times depend on your location and selected shipping method.
Once an order is shipped, delivery is handled by the courier.
We are not responsible for delays caused by weather, logistics issues, or incorrect delivery information.
Please verify your address before checkout. Incorrect addresses may cause delays or failed deliveries.
Returns, Replacements & Refunds
For hygiene and safety reasons, beauty and cosmetic products cannot be returned once opened or used.
We accept returns only if:
You receive a damaged product
You receive the wrong item
The product is unused, sealed, and in its original condition
To request a return:
Contact us within [X] days of delivery
Provide order details and photos of the issue
Approved returns will be replaced or refunded to your original payment method.
Cancellations
Orders can only be canceled before they are shipped.
Once dispatched, cancellations are not possible.
If you need to cancel, contact us immediately with your order number.
Promotions & Discounts
Discount codes cannot be combined unless mentioned.
Promo codes must be applied at checkout and cannot be added afterward.
Sales and promotional items may not be eligible for returns.
Intellectual Property
All content on this website—including images, branding, graphics, product descriptions, and design—is the property of Revive Beauty and cannot be copied, redistributed, or used without permission.
Limitation of Liability
We are not liable for allergic reactions or skin sensitivities.
Always perform a patch test prior to first use.
We are not responsible for any loss resulting from misuse of our products or from incorrect application.
